FAQs
General FAQ
My online booking says it's processing, has it gone through?
As long as you have an order number your booking is active.
Where can I find my order number?
Your order number will be on your PayPal confirmation or Email confirmation.
Will I recieve tickets?
No, you can either show us your order number on your phone or print off the confirmation as a physical paper copy.
Do I need to book a time slot?
No, just arrive on the door. Please note our online bookings do not give priority entry. If we are busy you may have a short wait before you enter.
Is there a limit on group numbers?
No, as we monitor capacity in the building by using track and trace data. We log each group of guests in and out.
I have a dive or snorkel related enquiry?
All dive or snorkel correspondence can be obtained by emailing our dive team using this email address – [email protected]
Our dive FAQ can be found here – https://dive.skegness-aquarium.uk/information/faq/
